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COVID-19 Impact Senior Center Program - FAQs

Frequently Asked Questions about the COVID-19 Impact Senior Center Program

  • 1. Who is eligible for this program?

    New Hampshire-based Senior Centers that were providing in-person services as of January 1, 2021, to individuals age 60 and older.

  • 2. How much money will I receive if I am eligible?

    The COVID-19 Senior Center Impact Program is a $4 million fund. Awards will be issued on a pro rata basis with a $500,000 cap after the application period closes at 4:00 p.m. on December 15.

  • 3. How do I apply, and what information do I need?

    To apply for this program, please visit the program page on GOFERR’s website by clicking here. On that page, scroll down to and click on the “Apply Now” button.

    You will need the contact and financial information relevant to your entity’s application, including appropriate documentation to be attached to the application.

    For this program, that may include but is not limited to documents supporting:

    • Expenses incurred to pay for the increased costs associated with responding to the pandemic;
    • Expenses incurred to facilitate compliance with COVID-19-related public health measures and help reduce the likelihood of ongoing transmission of COVID-19; or
    • Other expense categories identified within the application.

    See “Question 4” for additional information.

    We strongly encourage that applications be finalized and submitted prior to the last day of the application period, which is December 15, 2021, at 4:00 p.m. If you require assistance submitting an application, please contact GOFERR at info@goferr.nh.gov.

  • 4. What expense, equipment, or site modifications or alternative sites are eligible?

    To the extent that they have not been claimed in any other COVID-19 relief program, the following types of expenses are eligible:

    • The amount of expenses incurred since January 1, 2021, at locations within the State of New Hampshire, to pay for increased operating costs associated with responding to the pandemic, but not including payroll related expenses.
      • You will need to demonstrate your pre-COVID operating costs and show that there is an increase.
    • Alternatively, you can request the amount of expenses incurred since January 1, 2021, at locations within the State of New Hampshire, to facilitate compliance with COVID-19-related public health measures, and help reduce the likelihood of ongoing transmission of COVID-19.
      • Examples would include additional or increased expenses for (not necessarily an exhaustive list):
        • Cleaning services and supplies;
        • Technology for client/community uses;
        • Expanded programs or services to meet enhanced needs;
        • Day programming expenses;
        • Tents;
        • Heaters;
        • PPE and COVID testing;
        • HVAC or other equipment that mitigates the spread of COVID-19;
        • Measures taken to expand outdoor recreation areas;
        • Site modifications completed by December 31, 2021, such as bathroom modifications or floor-plan changes to increase space between senior center guests; and
        • Purchase, lease, or rental of alternate sites.
          • However, mortgage, lease, or rental payments that will be incurred after December 31, 2021 are not eligible.  

    You may not apply for any expense that you have already claimed in any other state or federal COVID-19 relief program, such as the Non-Profit Emergency Relief Fund (NERF).

    The expense, equipment, or infrastructure must have been purchased after January 1, 2021 and the purchase complete or payments made by December 31, 2021.

    If work or modifications are not complete by the end of the year, reimbursement may only occur for the amount of work completed and in use by December 31, 2021.

  • 5. Will I have to provide any documentation to support my application?

    Yes.  For expenses, you will need to demonstrate your pre-COVID-19 (i.e. 2019) operating costs and show that there is an increase. You will need to provide an itemized ledger or records of purchase for other COVID-19 mitigation expenses, such as PPE or COVID-19 testing. 

    For equipment or infrastructure, you must upload documentation that shows that the equipment was purchased after January 1, 2021 and the amount of payments made up to your application submission date.  Unpaid balances cannot be included. 

    For site modification or acquiring alternate sites, an itemized ledger or records of payment for the project or the lease, or closing documents for the purchase showing the purchase price and amount that will be paid prior to December 31, 2021 is required. Purchased items and projects must be in use or completed by December 31.

    Construction costs, mortgage, lease or rental payments that will be incurred after December 31, 2021 are not eligible. Pre-payment for work not yet performed is also not allowed.  

  • 6. What if I realize I made an error in my application after I have submitted it? How can I correct it?

    You should not submit your application until you are certain it is complete and you have the correct documents ready to upload, as you will not be able to make changes after submission.  You can save your application and finish it later, if needed. 

    However, if you realize that you made an error or omitted a document before the application period closes, you can submit a new application that contains the updated information. 

    GOFERR will assume that the application filed last in time is the most complete and will only process the last in time application.  
    The corrected application must contain all of the information that you want considered, even if it was otherwise correct in your earlier application, as GOFERR will not look to an earlier filed application for missing information.

    GOFERR will not add documents to a submitted application or change answers that you have already submitted.

  • 7. Can I appeal a determination on eligibility for the program, the amount of the award, or issues related to my application?

    Appeals are permitted under the circumstances described below.

    • Contesting eligibility:
      • provide an explanation and evidence to substantiate your claim about why your business is actually eligible for the program  
    • Award determinations:
      • provide an explanation and evidence supporting that the calculation of the award, based on the information submitted in the application, is in error
    • Application submission errors:
      • only obvious typographical errors can be corrected, such as misplacing a decimal point or transposing digits

    Appeal requests and relevant evidence must be submitted in writing electronically to Appeal@goferr.nh.gov by December 10, 2021 at 4:00 pm.

    The appeal will be determined based on the written submission and documents in GOFERR’s possession. No hearing will be held.

    Applicants will receive a notice of the determination on the appeal. No further appeal is allowed.

  • 8. I am having difficulty creating an account or logging in, how can I get help?

    First, if you have already started an application, please check your email inbox for your login information provided as part of your registration process.

    In the event that you cannot find your login information or continue to have any difficulty, please contact info@goferr.nh.gov

    Applicants will need to use an internet browser such as Microsoft Edge, Firefox, or Google Chrome to complete the application. Internet Explorer will not work properly with this application.

    We strongly encourage that applications be finalized and submitted prior to the last day of the application period, which is December 15, 2021, at 4:00 p.m. If you require assistance submitting an application, please contact GOFERR at info@goferr.nh.gov.

  • 9. I want to submit more than one document in the required documents fields, but do not seem to be able to do that. How can I submit additional documents?

    There are several options. We recommend carefully reading the instructions regarding the supporting documentation provided as part of the application.

    Only one document per upload is allowed and will be recognized by the system. We recommend if you have multiple documents to combine them into the appropriate number of documents as explained above.

    Alternatively, if for some reason you do not have the appropriate software to combine PDFs this can be done by printing the documents and scanning them together as one document to pdf.

    Please also note that below the required document fields, there are “optional” document field(s) that provide the ability to upload up to three optional documents. 

    If you for some reason still encounter any issues please contact info@goferr.nh.gov.