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COVID-19 Impact Long Term Care Program - FAQs

Frequently Asked Questions about the COVID-19 Impact Long Term Care Program

  • 1. Who is eligible for this program?

    To be eligible an applicant must be a nursing home or intermediate care facility for individuals with intellectual disabilities that serve the Medicaid population, licensed by the New Hampshire Department of Health and Human Services and in good standing, for a facility located in New Hampshire.

  • 2. How much money will I receive if I am eligible?

    There are two components to this program:

    1. A flat rate stipend for COVID-19 increased costs of $2,500 per total beds based on the actual occupied bed census as of September 30, 2021; and
    2. A second stipend of $2,500 per added bed for an increase in average daily census between October 1, 2021 and December 15, 2021.
  • 3. Will I be eligible if I received other awards for COVID-19 relief?

    It will depend on whether the other award covered 2021 expenses.  For example, if you received an offset award in the Healthcare Recoupment Relief program, the amount of the offset will be deducted from the Increased Costs Award. However, the Increased Capacity Incentive will not be reduced.

  • 4. How do I apply for this program?

    To apply for this program, please visit the program page on GOFERR’s website by clicking here. On that page, scroll down to and click on the “Apply Now” button.

    You will need the contact and financial information relevant to your entity’s application, including appropriate documentation to be attached to the application.

    For this program, that may include documents supporting:

    • The entity’s Medicaid Certificate;
    • The entity’s New Hampshire Facility License; and
    • The entity’s Daily Census reports.

    We strongly encourage that applications be finalized and submitted prior to the last day of the application period. If you require assistance submitting an application, please contact GOFERR at info@goferr.nh.gov.

  • 5. How do I apply for the increase in average daily census between October 1, 2021 and December 15, 2021 when the application period closes on November 19?

    Those that apply by November 19, 2021 and subsequently receive an award for the flat-rate stipend for COVID-19 increased costs of $2,500 per bed based on the actual occupied bed census as of September 30, 2021 will be contacted and given the opportunity to subsequently submit their increase in average daily census between October 1, 2021 and December 15, 2021. Information and documentation relative to the average increase will need to be submitted by December 22, 2021 at 4 pm.

    The increase in average daily census between October 1, 2021 and December 15, 2021 award will then be calculated and an additional award notice sent.  

    In order to be eligible to receive an award in the second component of this program, an application must be submitted by November 19 at 4:00 p.m. for the first.

  • 6. How do I calculate the increase in average daily census between October 1, 2021 and December 15, 2021?

    There are 75 days in this period. Add the actual daily bed census for each of the 75 days together. Divide the sum by 75 and then round up to the nearest whole number. This is the average daily census between October 1, 2021 and December 15, 2021.

    If the average daily census between October 1, 2021 and December 15, 2021 is the same or lower than the actual occupied bed census as of September 30, 2021, the provider is not eligible for an incentive award.

    If the average daily census between October 1, 2021 and December 15, 2021 is higher than the actual occupied bed census as of September 30, 2021 subtract the actual occupied bed census as of September 30, 2021 from the average daily census between October 1, 2021 and December 15, 2021.  The provider is eligible for $2,500 per added bed for that increase.

  • 7. Will I have to provide any documentation to support my application?

    Yes. The Documents section of the application requires that you submit a copy of your Medicaid Certificate and NH Facility license. You must also provide documentation of your daily census as of September 30, 2021.

  • 8. Can I apply for additional lost revenue or expenses in this program?

    No. This program is limited to the two components described above.

  • 9. What if I realize I made an error in my application after I have submitted it? How can I correct it?

    You should not submit your application until you are certain it is complete and you have the correct documents ready to upload, as you will not be able to make changes after submission.  You can save your application and finish it later, if needed.  

    However, if you realize that you made an error or omitted a document before the application period closes, you can submit a new application that contains the updated information.  

    GOFERR will assume that the application filed last in time is the most complete and will only process the last in time application.  

    The corrected application must contain all of the information that you want considered, even if it was otherwise correct in your earlier application, as GOFERR will not look to an earlier filed application for missing information.

    GOFERR will not add documents to a submitted application or change answers that you have already submitted.

  • 10. Can I appeal a determination on eligibility for the program, the amount of the award, or issues related to my application?

    Appeals are permitted under the circumstances described below.

    • Contesting eligibility:
      • provide an explanation and evidence to substantiate your claim about why your business is actually eligible for the program  
    • Award determinations:
      • provide an explanation and evidence supporting that the calculation of the award, based on the information submitted in the application, is in error
    • Application submission errors:
      • only obvious typographical errors can be corrected, such as misplacing a decimal point or transposing digits

    Appeal requests and relevant evidence must be submitted in writing electronically to Appeal@goferr.nh.gov by December 3, 2021 at 4:00 pm.

    The appeal will be determined based on the written submission and documents in GOFERR’s possession. No hearing will be held.

    Applicants will receive a notice of the determination on the appeal. No further appeal is allowed.

  • 11. I am having difficulty creating an account or logging in, how can I get help?

    First, if you have already started an application, please check your email inbox for your login information provided as part of your registration process.

    In the event that you cannot find your login information or continue to have any difficulty, please contact info@goferr.nh.gov.  

    Applicants will need to use an internet browser such as Microsoft Edge, Firefox, or Google Chrome to complete the application. Internet Explorer will not work properly with this application.

    We strongly encourage that applications be finalized and submitted prior to the last day of the application period. If you require assistance submitting an application, please contact GOFERR at info@goferr.nh.gov.

  • 12. I want to submit more than one document in the required documents fields, but do not seem to be able to do that. How can I submit additional documents?

    There are several options. We recommend carefully reading the instructions regarding the supporting documentation provided as part of the application.

    Only one document per upload is allowed and will be recognized by the system. We recommend if you have multiple documents to combine them into the appropriate number of documents as explained above.

    Alternatively, if for some reason you do not have the appropriate software to combine PDFs this can be done by printing the documents and scanning them together as one document to pdf. Please also note that below the required document fields, there are “optional” document field(s) that provide the ability to upload up to three optional documents.

    If you for some reason still encounter any issues, please contact info@goferr.nh.gov.